Refund Policy
Effective as of: July 16, 2026
At Motorcycle Whiskey Decanter, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and exchange policy.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. All original accessories, manuals, and components must be included.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@motorcyclewhiskeydecanter.com. Please include your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
3. Refund Method
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
4. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items that have been used or are not in their original condition and packaging.
- Products that are personalized or custom-made.
- Clearance or final sale items.
- For hygiene reasons, any products that are considered personal use items once opened.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@motorcyclewhiskeydecanter.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs, at no additional cost to you. We may provide a pre-paid return label for the damaged/defective item.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@motorcyclewhiskeydecanter.com. If you wish to exchange an item for a different product, you will need to return the original item for a refund and place a new order for the desired item.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@motorcyclewhiskeydecanter.com.